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These Terms of Service ("Terms") govern your use of the Natural Cleaning Experts website and the cleaning services provided by Natural Cleaning Experts LLC, a registered Texas business (Reg. #805947491) operating in the Austin, TX and Boca Raton, FL areas. We care about the quality of our work, the safety of our clients and our team, and the transparency of every order. By booking our services, you confirm that you have read and agree to these Terms.
We provide services based on the information you give us when booking: the number of rooms and bathrooms, the level of soiling, and the type of cleaning. The cost is determined according to our price list and the agreed checklist.
If the actual condition of the home differs from what was described, we have the right to propose a change in the type of cleaning and a recalculation of the cost. All changes are approved by both the company administrator and the client before work proceeds. If the client declines the changes, the cleaning is carried out at the original cost and checklist, but without the 24-hour quality guarantee described below.
We stand behind our work. The guarantee applies when the actual condition of the home corresponds to the information provided at booking.
If you notice a significant deficiency — an area missed from the checklist, visible dirt, grease, or plaque — report it within 24 hours of the completed cleaning, with photo or video showing the issue. After confirmation, we perform a free re-visit within 72 hours to correct it.
Minor contamination (dust, crumbs), the natural reappearance of dirt, and pet hair accumulating after the clean are not considered warranty events.
Plans change — when rescheduling to another day and time, we offer any available open slots at no charge. However, if a cleaning is cancelled less than 24 hours before the scheduled appointment, a cancellation fee applies as a penalty for the late notice:
The Company reserves the right to postpone a service due to weather conditions, emergencies, or employee illness — in that case we will offer you the nearest available time.
Before the visit, please prepare the home: remove personal and valuable items from surfaces, provide free access to sinks, bathrooms, and countertops, and take away excess trash. We are not responsible for cleaning areas blocked by personal items or clutter.
If the team cannot enter the property at the scheduled time (no one home, incorrect access code, locked door), a 30-minute wait is applied. If access is still not granted, the booking is treated as a cancellation initiated by the client, and 50% of the total order cost is charged to cover transportation costs and the reserved time.
For the safety of our team, our specialists do not perform work involving: heights above the third step of a folding ladder or similar structures; moving heavy furniture or equipment; handling damaged electrical appliances; or working in unsafe or dangerous conditions.
We also do not clean biologically hazardous materials, including blood, bodily fluids, vomit, large amounts of feces or animal waste, medical waste, dangerous chemicals, or severe mold contamination — these require specialized remediation services. If such conditions are found on site and confirmed by photographic evidence, the team has the right to stop work immediately, and the visit is charged at 100% of the agreed order amount.
Employee safety is a priority. The Company has the right to refuse a service before it begins, or to stop work immediately, in the presence of: aggressive behavior, dangerous animals, unsafe living conditions, biological contamination, or illegal activities. If such conditions are discovered and confirmed by photographic evidence, the service may be terminated and the visit is paid in full.
For quality control, our team may take technical photos before and after cleaning. These photos are used internally, stored in our CRM system, and deleted 90 days after the work is completed. Any public use of photos or video (for example, on social media to demonstrate our workflow) is done only with respect for client confidentiality — without addresses, faces, or personal items. See our Privacy Policy for details.
If you discover damage or a missing item after a cleaning, notify us within 24 hours of completion. All claims must be accompanied by photo or video evidence — without it, we cannot conduct an investigation. For a missing item, the claim must include clear photo or video evidence showing the item before the cleaning and its absence after.
We review claims within 72 hours of receipt and provide an official written response with the results. The Company is not responsible for pre-existing damage, normal wear and tear, or unstable / incorrectly installed components that led to a breakdown.
Natural Cleaning Experts LLC carries general liability insurance (Policy #HBW494245XB1), and our team members are bonded and background-checked.
The content of this website — text, photographs, graphics, and branding — belongs to Natural Cleaning Experts LLC or its licensors and may not be copied or used commercially without our written permission. You agree not to misuse the website, interfere with its operation, or access it by automated means for unauthorized purposes.
Booking, payment, and review platforms linked from this site (such as our scheduling platform and payment processors) are operated by third parties under their own terms and privacy policies. We are not responsible for the practices of third-party services.
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except that services performed in Florida may also be subject to applicable Florida consumer protection laws. We may update these Terms from time to time; the "Last updated" date above reflects the current version, and continued use of our services after changes are posted constitutes acceptance.
The client interacts with the company's administrator on all questions related to an order. Reach us through our contact page, or by phone: (512) 872-2312.